Simplified Version of Our Terms & Conditions

Further down, you will find the complete version.

Order
You will receive an order confirmation by email. If you wish to change or cancel your order, please contact support@sayless.se as soon as possible, before the package has been shipped.

Delivery

Sweden: Dispatched within 1 business day, with a delivery time of 1–4 business days via PostNord.
International: Shipped via UPS to a pickup point, with an estimated delivery time of approximately 3–5 business days. Please check that there is a UPS pickup point near you before ordering.
Please make sure that your delivery details are correct. Incorrect information may result in additional costs for you.

Payment
Card, Klarna, Swish, Apple Pay and other payment methods may be available. The available options are displayed at checkout.

Right of Withdrawal (14 Days)
You may withdraw from your purchase within 14 days of receiving the item. Notify us through our returns portal (sayless.se/pages/returer) or by email, and then return the item in accordance with the return instructions.

Exchange
Want to exchange your size? The cost is SEK 49 within Sweden, and no return shipping cost is charged.

Full Return

You are responsible for the return shipping cost: SEK 98 within Sweden.
The item must be unused with its tags attached.
Shoes may only be tried on indoors. The shoe box is considered part of the product.
Refunds are normally processed within 1–3 business days after we have received and inspected the return.

Faulty Item / Complaint
Received a damaged, defective or incorrect item? Contact support@sayless.se and include photos.

Contact
support@sayless.se
Returns portal: sayless.se/pages/returer

TERMS & CONDITIONS

Last updated: 12 September 2026

These Terms & Conditions apply when you, as a private consumer, make a purchase on Sayless.se. The website and sales are operated by Lenro AB, company registration number 559502-0941, hereinafter referred to as “Sayless”, “we”, “us” or “our”.

By completing a purchase, you accept these Terms & Conditions.

Mandatory consumer protection legislation always takes precedence over the provisions of these Terms & Conditions. These Terms & Conditions are intended for sales to private consumers (B2C).

2. Orders and Order Confirmation

When you place an order, an order confirmation will be sent to the email address you provided.

Always check your order confirmation and contact us as soon as possible at support@sayless.se if anything is incorrect.

We reserve the right to cancel an order in the event of, for example, a stock error, an obvious pricing error, a technical error or other circumstances that make it unreasonable or impossible to fulfil the order. If payment has already been made, the relevant amount will be refunded.

3. Changes and Cancellation of Orders

If you wish to change or cancel an order, please contact support@sayless.se as soon as possible.

We always do our best to assist with changes such as size, colour, delivery details or cancellation before the order has been shipped. However, because orders may be processed quickly, we cannot guarantee that a request will be handled before the order leaves our warehouse.

The consumer’s statutory right to cancel an order before the goods have been delivered is not affected by this.

If the shipment has already been dispatched and can no longer be stopped, the customer may need to receive the shipment and then follow the return instructions.

4. Prices and Currency

The price displayed on the website at the time the order is placed applies to the purchase, subject to obvious pricing errors or technical errors.

The currency displayed and used for payment is normally determined by the country or market selected by the customer on the website.

Any shipping costs are displayed at checkout before the order is completed.

Price changes made after an order has been completed do not affect purchases that have already been made.

5. Payment

Available payment methods are displayed at checkout and may vary depending on the customer’s country, currency and order value.

Sayless offers payment options through providers including Shopify Payments and Qliro. Depending on the market, available payment methods may include card payments, Klarna, Apple Pay, Swish, Trustly, iDEAL and Vipps.

The payment methods actually available to the customer are always displayed at checkout.

When using an external payment provider, the payment provider’s own terms and conditions may also apply.

6. Discount Codes and Promotions

Discount codes and promotions are valid according to the terms specified for each individual offer.

If a customer forgets to use a discount code, we may in some cases be able to adjust the order before it has been shipped. Contact support@sayless.se as soon as possible. We cannot guarantee that a change can be made after order processing has begun.

Price changes or promotions that begin after a purchase has been completed do not normally entitle the customer to a retroactive price adjustment.

7. Delivery Within Sweden

In-stock items are shipped from our warehouse in Sweden.

We normally use PostNord Service Point for deliveries within Sweden.

In-stock items normally leave our warehouse no later than the next business day after the order has been received. Normal delivery time is 1–4 business days.

These delivery times do not apply to products that are clearly marked as pre-order items.

Carrier delays may occur. If a delivery is delayed, the customer’s rights under applicable consumer legislation apply.

8. Delivery Outside Sweden

For deliveries outside Sweden, we normally use UPS.

Shipments are normally delivered to a UPS Access Point rather than to the customer’s home address.

The normal estimated delivery time is 3–5 business days. International shipments may, however, be more susceptible to delays due to transport, customs processing or local circumstances.

The customer is responsible for checking that there is a suitable UPS Access Point within a reasonable distance before placing an order.

If this presents a problem, we recommend contacting support@sayless.se before ordering so that we can investigate whether an alternative solution is available.

Home delivery is not normally included in our international delivery options. Alternative delivery arrangements may, in certain cases, be agreed with customer service.

9. Correct Delivery Information

The customer is responsible for ensuring that the name, address, telephone number, email address and other delivery information provided when placing the order are correct and complete.

If incorrect or incomplete information provided by the customer results in additional costs, such as address correction fees, return transportation or reshipping, the customer may be required to cover the actual costs incurred.

If the error is instead caused by Sayless or the carrier, the customer will not be responsible for such costs.

10. Pre-orders

Products sold as pre-orders are clearly marked on the product page.

The estimated delivery time for a pre-order is stated on the product page at the time of purchase. The stated timeframe is an estimate and may be affected by production, transportation or other circumstances beyond our direct control.

If an order contains both in-stock items and pre-order items, we normally ship the in-stock items first. Pre-order items are shipped separately once they become available.

The customer has the right to cancel a pre-order in accordance with applicable consumer legislation.

In the event of a significant delay, we will contact the customer when relevant and assist with the available options.

11. Stock Errors

If an ordered product is unavailable despite the order having been completed, we will contact the customer by email or telephone and attempt to find a suitable solution.

This may include, for example, another product, another size or a refund.

If we are unable to contact the customer, we will refund the product that cannot be delivered.

12. Uncollected Packages

Failing to collect a package is not the same as properly notifying us that you wish to exercise your right of withdrawal.

If a shipment is not collected and is therefore returned to Sayless, the customer may be charged the actual cost charged to us by the carrier for the return transportation, to the extent permitted by law and where the cost has arisen as a result of the uncollected shipment.

Once the package has been returned to us, we will contact the customer to agree on how the matter should be handled.

If the customer wishes to have the shipment sent again, the customer is responsible for the new shipping cost.

13. Right of Withdrawal

As a consumer, you normally have a 14-day statutory right of withdrawal when purchasing goods at a distance.

The withdrawal period begins on the day after you receive the goods.

To exercise your right of withdrawal, you must clearly notify us within the withdrawal period that you wish to withdraw from the purchase.

We recommend doing this through our returns portal:

https://sayless.se/pages/returer

If you are unable to use the returns portal, you may contact support@sayless.se and clearly state that you wish to exercise your right of withdrawal.

You may also use the withdrawal function available on the website.

After notifying us that you are exercising your right of withdrawal, the goods must be sent or returned without undue delay and no later than 14 days from the date of your notification.

We appreciate it if the return is sent as soon as possible after it has been registered.

14. Return Shipping

For a standard return under the right of withdrawal, the customer is responsible for the return shipping cost, provided that the customer was informed of this before the purchase.

For a standard return within Sweden, the cost of our current return solution is SEK 98, which corresponds to both the shipping cost for the original delivery and the return shipping cost. If the customer instead chooses to exchange the size or product, only SEK 49 is charged, corresponding to the delivery shipping cost, and no return shipping cost is added in that case.

For international returns, the customer is responsible for the actual cost of return transportation.

The applicable cost and instructions are provided during the return process when our return shipping service is used.

For returns from the USA, the customer normally books and pays for a tracked return shipment themselves.

For an approved complaint involving an incorrect, defective or wrongly delivered item, Sayless covers the necessary shipping costs.

15. Refunds Under the Right of Withdrawal

When the entire purchase is withdrawn, the customer will be refunded the amount they are legally entitled to receive.

If the customer selected a more expensive delivery method than our standard delivery option, we are not required to refund the portion of the delivery cost that exceeds the cost of standard delivery.

The customer is responsible for the return shipping cost as described in the section above.

For partial returns, the price of the returned item or items will be refunded. The original delivery cost is normally not refunded for a partial return where the remaining items in the order are kept.

16. Condition of Returned Goods

You have the right to inspect and try an item to the extent necessary to determine its characteristics, function and fit, approximately in the same way as you would in a physical store.

To ensure that an item can be resold in satisfactory condition, we ask that it is returned:

clean and well cared for,
without stains, odours, pet hair or other signs of use,
with labels and tags attached where possible,
properly packaged to prevent damage during return transportation.

If the item has been handled more than necessary to inspect it and this has caused an actual reduction in value, Sayless may, where permitted by law, make a deduction corresponding to the reduction in value.

This may therefore affect the value of the item and our assessment of any reduction in value.

We always aim to find a reasonable and fair solution together with the customer.

17. Returning Shoes

Shoes may be tried on indoors in a manner equivalent to normal fitting in a physical store.

Shoes must be returned properly protected. The original shoe box is considered part of the product and must not be used as the outer shipping box.

Tape, shipping labels or similar materials must therefore not be attached directly to the shoe box. Use the original outer shipping box or other suitable packaging.

If the shoes have been worn outdoors or handled more than necessary for normal fitting, a deduction for reduction in value may apply.

18. Exchanges

In addition to the statutory right of withdrawal, Sayless offers the possibility of size exchanges in accordance with our exchange procedures.

For an approved exchange, the exchange is normally handled through a voucher that allows the customer to order the same product in a different size.

Within Sweden, a standard size exchange costs SEK 49.

The customer must be able to exchange for the same product in another size even if the product price has changed since the original purchase or if a discount was used for the original purchase. The voucher will be adjusted to allow the exchange to be completed.

If the customer instead chooses a different product, the current price of the new product applies.

For international exchanges, the customer is normally responsible for both the return transportation and the new delivery.

The exchange policy is a voluntary service offered by Sayless and does not affect the customer’s statutory right of withdrawal or right to make a complaint regarding faulty goods.

19. Bundles and Multipacks

Products sold together as a bundle, multipack or similar package should normally be returned together in order to be covered by our voluntary exchange/return terms for the package.

In certain cases, another solution may be agreed with customer service.

This does not limit any rights the customer has under mandatory consumer legislation.

20. Returns From Other Countries

International returns must be sent in accordance with the instructions provided to the customer by Sayless.

When we provide shipping documents, customs invoices, commercial documents or other documentation, the customer must follow the instructions and attach the documents to the shipment in the specified manner.

If the customer fails to follow the instructions and this directly results in a documented additional cost from the carrier or customs processing, the customer may, where permitted by law, be held responsible for the actual cost.

We do not charge a separate administrative return fee.

For returns from the USA, the customer normally books and pays for a tracked return shipment to the return address provided by our customer service team.

21. Complaints and Faulty Goods

Sayless complies with the Swedish Consumer Sales Act.

As a consumer, you have a three-year right to make a complaint regarding original defects in a product.

An original defect does not necessarily have to be visible immediately upon delivery and may become apparent later.

Contact support@sayless.se if you believe a product is defective. Describe the issue as clearly as possible and preferably include photos or a video showing the defect.

For an approved complaint, the customer will not be charged the necessary costs associated with resolving the defect.

We will primarily attempt to resolve the issue by replacing or remedying the defect where this is possible and consistent with consumer legislation. If this is not possible, another remedy, such as a price reduction or refund, may apply depending on the circumstances and what the law requires.

Each complaint is assessed individually and fairly.

Normal wear and tear, damage caused by an accident, improper use or care that is contrary to the product’s care instructions does not in itself constitute an original defect.

22. Wool, Merino and Cashmere

Natural materials such as wool, merino and cashmere require proper care.

Always follow the care label and any care instructions supplied with the product or stated on the product page.

Some pilling may occur naturally on wool and cashmere products due to friction and use. This does not automatically mean that the product is defective.

If you are unsure whether something is normal or constitutes a product defect, you are always welcome to contact us and we will assist with an assessment and care advice.

23. Incorrect Items or Shipping Damage

If you have received the wrong product, a damaged product or a product with a defect, please contact support@sayless.se as soon as possible.

Please include clear photos of the product and, in the case of shipping damage, the packaging as well.

If the issue is caused by Sayless or the carrier, we will cover the necessary costs to resolve the matter.

Sayless is responsible for the shipment until the customer has received the goods in accordance with applicable law.

24. Refunds

Approved returns are normally processed within 1–3 business days after they have been received and inspected.

Once the refund has been issued by us, it may take additional time before the amount appears in the customer’s account. The processing time depends on the bank and payment provider.

Refunds are normally issued to the same payment method used for the purchase.

If payment was made using a gift card or voucher, the corresponding amount will normally be returned to the gift card or voucher.

For a statutory withdrawal, the refund will be made within the timeframe required by law.

25. Gifts

A person who has received a Sayless product as a gift may contact customer service for assistance with, for example, a size exchange, provided that we can identify the original order and verify the necessary information.

Any refund can only be issued to the original payment method.

26. Size Guides

Size guides, product measurements and size recommendations are provided to help customers choose the correct size.

They should be regarded as guidance. Fit may vary depending on the product model, material, body shape and personal preference.

27. Customs, VAT and International Orders

EU

For orders within the EU, the price and applicable VAT paid by the customer at checkout will normally be the amount the customer pays for the purchase itself. Standard import duties do not normally apply to deliveries within the EU.

Norway

Sayless uses VOEC for relevant shipments to Norway. Norwegian VAT is normally collected at checkout in accordance with the VOEC rules, meaning that the customer should normally not be charged Norwegian import VAT again upon delivery for shipments covered by the system.

Countries Outside the EU

For deliveries to certain countries outside the EU, import VAT, customs duties, handling fees or other local charges may apply.

Such charges are determined by the authorities and/or carrier in the destination country and may vary depending on the country, the value of the goods and other circumstances.

If duties and taxes are expressly stated as included or are charged at checkout, the information displayed at the time of purchase applies.

In other cases, the customer is responsible for any import charges imposed by the destination country.

28. Refusal to Pay Customs Charges and International Returns

If the customer does not pay an import charge for which they are responsible and the shipment is therefore returned to Sayless, documented shipping, return, customs or other direct costs incurred as a result may be deducted from the refund to the extent permitted by law.

Once the shipment has been returned to us, it will be handled and inspected before the refund is processed.

29. Lost Shipments

If a shipment booked by Sayless is lost during transportation, we will assist the customer and handle the matter with the carrier.

If the package is deemed lost, we will resolve the matter in accordance with the customer’s statutory rights, for example through a replacement shipment or refund depending on the circumstances.

If the customer books their own return shipment, the customer is responsible for using a suitable and trackable shipping method and for being able to provide proof that the return was sent.

30. Delays

Delivery times stated by Sayless are normal or estimated delivery times unless expressly stated otherwise.

If a delivery is delayed, the consumer’s rights under the Swedish Consumer Sales Act apply. Mandatory statutory rights relating to delays are not limited by these Terms & Conditions.

31. Extended Exchange Periods and Temporary Offers

During certain periods, Sayless may offer an extended exchange period or other more favourable return conditions, for example during the Christmas period.

When such offers apply, the applicable terms will be stated separately on the website or in connection with the offer.

A temporary offer of an extended exchange or return period does not change the standard Terms & Conditions for other purchases.

32. Force Majeure and Events Beyond Our Control

Sayless is not responsible for delays or failure to perform to the extent that this is caused by an event beyond our reasonable control and where exemption from liability follows from applicable law.

Such events may include, for example, major natural disasters, war, government actions, major labour disputes or significant disruptions to transportation or infrastructure systems.

This section does not limit the consumer’s mandatory statutory rights.

33. Personal Data

Sayless processes personal data in accordance with applicable data protection legislation, including the GDPR.

More detailed information about the personal data we process, why it is processed, how long it is retained, which recipients may have access to it and what rights you have is available in our separate Privacy Policy.

34. Changes to the Terms & Conditions

We may update these Terms & Conditions when our business, services or applicable regulations change.

The Terms & Conditions that applied at the time a purchase was made will apply to that purchase, subject to mandatory legislation.

35. Disputes

If you are not satisfied with how we have handled a matter, we ask that you first contact us at support@sayless.se so that we have the opportunity to try to resolve the issue.

If we are unable to reach an agreement, you as a consumer may have the right to have the dispute reviewed by the Swedish National Board for Consumer Disputes (Allmänna reklamationsnämnden, ARN).

Sayless participates in proceedings before ARN and follows ARN’s recommendations.

A dispute may also be heard by a competent court.

36. Contact

Lenro AB
Company registration number: 559502-0941

Email: support@sayless.se

Returns portal:
https://sayless.se/pages/returer

We recommend that all questions regarding orders, deliveries, returns, exchanges and complaints are sent to our customer service team so that we can assist you as quickly as possible.

SEK.