Terms of Use
These terms of purchase apply between Sayless who owns the website www.sayless.store and you who place an order from us via the website. In this policy, you can read about how we process your personal data when you shop with us.
You who trade as a private person need to be over 16 years of age and not be under guardianship. If you are under 16, your guardian's consent is required to order from us. All frauds are reported to the police.
We may change these Terms at any time, but the changes you agreed to at the time of your purchase will always apply to that purchase. In order to make a purchase via the Website, you must accept the terms of purchase.
B positions
After the order is received, Sayless.store sends you an order confirmation via e-mail as soon as possible confirming the order. A purchase agreement is only entered into when we have confirmed the order in writing and you have received the order confirmation by e-mail. If there are any questions about the order, we will contact you.
Prices and payment
When ordering, the prices stated on the Website at the time of the order apply, unless otherwise expressly agreed or if the circumstances do not clearly indicate otherwise. All prices are stated in Swedish kronor.
Payment options.
Our collaboration with Stripe and offers secure forms of payment.
1). Stripe card payment via Shopify Payments. Secure payment with their fast payment solution that supports VISA, Master Card and Apple pay. No fee is added.
Shipping and Delivery
Shipping within Sweden takes place via Postnord unless otherwise agreed. All packages are sent trackable and insured and arrive at your nearest agent. You will also receive a notification via e-mail or mobile number depending on which option you have chosen at check-out. All packages with goods kept in stock are sent out within 1-5 working days and we aim for the customer to receive their package within 1-4 working days..
To Norway and other countries it may take longer. If an item is out of stock, the delivery time may be extended until the item is back in stock, we will inform you of this on the product page. We always strive for good judgment and for the customer to receive the package as quickly as possible.
You can also follow your delivery via the internet with your package ID, which you receive via e-mail. It is the buyer's responsibility that the address and telephone number given to us at the time of ordering is correct, in order to receive a fast and correct delivery.
If the order is not collected from the delivery point by the customer, the customer will be charged the actual shipping cost according to the current shipping note from Postnord. If the order is not picked up at the agent, the customer pays any return costs, plus according to law, an administrative cost of SEK 150.
Right of withdrawal
As a private person, according to the Distance Contracts Act, which entered into force on 06/01/2000, you have the right to cancel a purchase within 14 calendar days of receiving the item. To request the right of withdrawal according to the Distance Contracts Act, contact us and we can see if you meet the conditions required to apply the right of withdrawal. If the product is used before, you cannot invoke the right of withdrawal. No right of withdrawal on special orders from the customer or if the sealing has been removed. Please note that you must contact us clearly by email within 14 days of receiving your order to invoke the right of withdrawal. Returning goods which are returned with reference to the Distance Contracts Act is at the customer's expense, and the customer is charged the actual shipping cost according to the current shipping note from Postnord. The Distance Contracts Act does not give the customer the right to request reimbursement of costs for transport & transaction costs or other services rendered. The product must also be returned well packaged.
The product
Our velvet caps are a unique and elegant addition to your outfit. Made from high quality velvet material, these caps are soft to the touch and provide a luxurious feel. The caps are available in a variety of colors, so you can choose one that best matches your style. Adjustable buckle at the back ensures a perfect fit for all head sizes. These caps are perfect for any occasion, whether you're dressing up for a formal occasion or adding a touch of class to your everyday look. Add one of these velvet caps to your wardrobe today and elevate your style.
Complaints
According to the Consumer Purchase Act, private persons have a two (2) year right of complaint regardless of the warranty period that applies to a product. Complaints must be made within a reasonable time from when the fault was discovered. The buyer must prove the fault in the event of a complaint. Defects caused by wear and tear are not valid.
Returns
In case of Return, complaint or right of withdrawal: The customer is always responsible for the postage in the event of a return, unless otherwise agreed. When returning, the item must be returned well packaged and sent to Sayless.
Also notify us of the return to sayless.returer@hotmail.com clearly within 14 days of the item being delivered if you wish to invoke the right of withdrawal. We process the refund as soon as the goods are at our disposal and approved at our discretion.
It is also not possible to invoke the right of withdrawal after these 14 days.
Information on the processing of personal data
Sayless complies with PUL (Personal Data Act) in its handling of personal data. Your data is handled in a correct and controlled manner so that you can feel safe when shopping in our webshop. The personal data that you provide and that we save at the time of your purchase is used to administer your purchases and for marketing purposes (e.g. postal mailings, text messages, e-mails). We do not provide information to third parties.
You can write to us by email at support@sayless.se
and request that your personal data be corrected or deleted. You also have the right to request information about which data about you we process.
Support
For support or other forms of user support, the customer is referred to our contact form or email address support@sayless.se
Information
We reserve the right for any misspellings or printing errors on all items in our range as well as these terms and conditions.
Dispute
In the event of a dispute where the buyer is a private person, we follow the recommendations of the General Complaints Board (ARN).
Force majeure
In the event of war, natural disasters, industrial action in the labor market, authority decisions, as well as comparable events beyond our control which could not reasonably have been foreseen, and affect concluded agreements and commitments on our part, shall form the basis for us being released from our obligations to fulfill the said agreement.
Pre-orders
Welcome to shop with us at Sayless.store, and don't hesitate to get in touch if there is anything you need help with.